Eligibility for Returns

• Returns are accepted within [Number] days from the date of delivery.
• The jewellery must be unused, unworn, and in its original condition with all packaging, tags, and certificates intact.
• Customized, engraved, or personalized jewellery cannot be returned unless there is a manufacturing defect.
• Earrings and nose pins are non-returnable due to hygiene reasons.

Return Process

• To initiate a return, contact our customer support team at [Your Email/Phone Number].
• Provide your order number, reason for return, and supporting images (if applicable).
• Once approved, we will provide you with return instructions and a shipping label (if applicable).
• The return must be securely packaged to prevent damage during transit.

Refund Policy

• Refunds will be processed within [Number] business days after we receive and inspect the returned item.
• The refund will be credited to the original payment method used during the purchase.
• Shipping and handling charges are non-refundable unless the return is due to an error on our part.
• If a purchase was made using a discount or promotional offer, the refund will be adjusted accordingly.

Exchange Policy

• Exchanges are allowed for equal or higher value products, subject to availability.
• If the exchanged item is of higher value, the customer must pay the price difference.
• The exchanged product must meet all return eligibility criteria.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, notify us within [Number] days of delivery.
• We will arrange for free pickup and replacement at no additional cost.

Contact Us

📍 Ramayan Jewellers
📧 [Your Email Address]
📞 [Your Phone Number]
🏠 [Your Business Address]